Call volume is off the charts! We appreciate your patience and will get to your call ASAP. Questions? Check out our Holiday FAQ

Questions about TOMS®

If you have questions, you have come to the right place!

  • Holiday FAQ

    1. Where's my stuff?

      Tracking information can be found on your shipping confirmation email.

    2. How can I add a promo code to my order?

      You can enter a promo code during the checkout process. The discount will be applied to eligible items after you enter the applicable code. You will see the discount applied to your order total. Generally, we allow one promo code per order. We recommend checking the terms and conditions of the promotion you wish to use for specific guidelines and restrictions. Some promo codes are good only for certain items.

    3. What is the promo code for your Black Friday promotion?

      Use code THANKFUL in checkout to receive 25% off select styles & an extra 25% off all markdowns. The discount will be applied to your order in checkout. See details

    4. What is your holiday return policy?

      We want to make returns as easy as possible this holiday season. For orders placed between November 20 to December 24, 2017, we are extending our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase. Items marked as FINAL SALE are not eligible for return.

    5. I would like to return a gift I received for a refund. Is this possible?

      Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, TOMS® is happy to refund gifts in the form of TOMS® store credit. To create a return for a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name. Please contact Customer Service to help you locate this information if you do not have it.

    6. Can I return products I purchased from a retailer on TOMS.ca?

      We only accept returns for products purchased on TOMS.ca. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

    7. What if I need to exchange an item?

      Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for a refund to a TOMS® store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see here for additional information on TOMS® store credit.

    8. When do I need to order by to receive my gifts by Sunday, December 24?

      • Tuesday, December 5th: NF, NS, QC, ON, NU, NWT, YU
      • Friday, December 8th: NB, PEI
      • Tuesday, December 12th: MB, SK, AB, BC

      Orders must be placed by 11:59 pm PT. The above dates are estimates and not guarantees. Shipping during the holidays can be a bit unpredictable and we recommend keeping that in mind when ordering gifts.

    9. Are you closed on Thanksgiving weekend?

      While we are closed Thanksgiving Day, we are extending our customer service hours through the weekend to help answer any questions you may have.

      • Thursday, November 23: Closed for the holiday
      • Friday, November 24:
        • Chat with us from 5am to 7pm PT
        • Call us at +1 (800) 975-8667 from 5am to 7pm PT
      • Saturday, November 25:
        • Chat with us from 6am to 5pm PT
        • Call us at +1 (800) 975-8667 from 6am to 3pm PT
      • Sunday, November 26:
        • Chat with us from 6am to 5pm PT
        • Call us at +1 (800) 975-8667 from 6am to 3pm PT
      • Monday, November 27:
        • Chat with us from 5am to 7pm PT
        • Call us at +1 (800) 975-8667 from 5am to 7pm PT
    10. Can I check the remaining balance on my TOMS.com Gift Card?

      Yes! Click below to check your remaining Gift Card balance.

      Check Balance

      Gift cards are only redeemable at Toms.ca. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

    11. Do TOMS® Gift Cards have any restrictions?

      Yes, our Gift Cards have some restrictions, including:

      • You may not use coupons and other discounts or promotions to purchase Gift Cards;
      • Gift Cards cannot be used to purchase other Gift Cards;
      • Gift Cards cannot be returned; and
      • Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

      Please see our Terms of Use for more information on TOMS® Gift Cards.

    12. I am having an issue trying to place an order. What should I do?

      We recommend clearing your browser cache or cookies and trying again.

    13. The items I want are not available. What should I do?

      Our most popular styles tend to sell out quickly. We don’t want you to miss out! If a product is sold out on our site, please check with one of our authorized TOMS retailers.

  • TOP QUESTIONS

    1. Where's my stuff?

      Tracking information can be found on your shipping confirmation email.

    2. What is your return policy?

      Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.ca. All returnable items should be returned unworn, in their original packaging and in saleable condition. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Surrey, British Columbia.

      Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return. Please note that we do not refund any original shipping costs you may have incurred.

      Please see "I want to return an item? How can I do this?" for further details.

    3. Do you offer exchanges?

      At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

    4. How much does shipping and handling cost?

      Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.ca for current shipping rates and/or any promotions we may be offering.

      TOMS® reserves the right to change its shipping policies at any time.

    5. Can I return products I purchased from a retailer on TOMS.ca?

      We only accept returns for products purchased on TOMS.ca. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

    6. Can I check the remaining balance on my TOMS™ Gift Card?

      Yes! Click below to check your remaining Gift Card balance.

      Check Balance

      Gift cards are only redeemable at Toms.ca. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

    7. Do you offer price adjustments?

      We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

  • ORDERING ON TOMS.CA

    1. What Forms of Payment does TOMS.ca accept?

      We accept Visa, MasterCard, TOMS® Gift Cards and TOMS® store credit. We do not accept American Express, Discover, Paypal, checks or cash at this time. Please note that if you pay with a TOMS® Gift Card or store credit, you can pay for the balance of your purchase with a credit card. Please see our Terms of Use for further details and restrictions on the use of TOMS® Gift Cards and store credit.

      • Visa
      • MasterCard
    2. I received an error message when trying to check out. What does this mean?

      Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

    3. How do I redeem my TOMS® Gift Card?

      Redeeming your TOMS® Gift Card is easy! Simply enter the 16-digit code (exactly as shown - including the dashes) in the box labeled "TOMS Gift Card" at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen.

      Please see our Terms of Use for more information on TOMS® Gift Cards.

    4. How do I know if my order was placed successfully?

      After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

    5. Can I cancel an order once it has been placed?

      In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.

    6. Do you offer price adjustments?

      We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

  • RETURNS

    1. What is your return policy?

      Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.ca. All returnable items should be returned unworn, in their original packaging and in saleable condition. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Surrey, British Columbia.

      Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return. Please note that we do not refund any original shipping costs you may have incurred.

      Please see "I want to return an item? How can I do this?" for further details.

    2. I want to return an item. How can I do this?

      Processing a return is easy! You may have the option of receiving TOMS® store credit or a refund to your original payment method. Just follow these simple steps:

      Step 1: Submit Return Request Online

      1. Sign in to your TOMS.ca account. If you do not have a TOMS.ca account, use the same email address you used to make your original purchase to create an account.
      2. From your Account page, expand the Orders section and select View Order Details for the order containing the item(s) you would like to return.
      3. In your Order Details view, tell us why you need to return an item under the Return Item column. Repeat this for every item you would like to return within your order.
      4. Select the Return Selected Items button to generate your return form.
      5. Download and print your return form. We will also email you a copy of your form.
      6. Please note that we do not refund any original shipping costs you may have incurred.

      Step 2: Package Item(s)

      Be sure to include the return form in your package, along with your unworn item(s) in their original, unused condition.

      You can use your original TOMS® shipment box or any unmarked cardboard box - just make sure there are no existing shipping labels or stickers on the box!

      Step 3: Ship Back to TOMS®

      • Ship back to our warehouse in Surrey, British Columbia using your preferred shipper. Note that we do not refund any original shipping costs you may have incurred. We recommend securing a tracking number.


        TOMS Returns
        C/O NRI
        19332 24th Ave
        Surrey, British Columbia, V3Z 3S9

    3. How long does it take for me to a get a refund?

      Once we receive your return, please allow up to 7 business days for us to process your request. When your return has been processed, you will receive an e-mail with either your TOMS® store credit information or a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. Please note that we do not refund any original shipping costs you may have incurred.

    4. Do you offer exchanges?

      Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for a refund to a TOMS® store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see here for additional information on TOMS® store credit.

    5. I would like to return a gift I received for a refund. Is this possible?

      Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, TOMS® is happy to refund gifts in the form of TOMS® store credit. To create a return for a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name. Please contact Customer Service to help you locate this information if you do not have it.

    6. Does TOMS® offer free shipping on returns?

      Unfortunately, no, TOMS® does not generally offer free shipping on returns. You are responsible for any return shipping costs required for shipping the product(s) back to us.

    7. Can I return products I purchased from a retailer on TOMS.ca?

      We only accept returns for products purchased on TOMS.ca. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

    8. If I return my shoes, does TOMS® take a pair away from a child?

      We accept returns within the timeframe noted in our Return Policy. This timeline allows us to evaluate how many pairs of shoes are final sales and can be therefore counted towards our giving program. Once shoes are given to a child, they are his or her shoes. We would never take back a given pair.

    9. Can I return TOMS® products that I purchased online to an official retailer?

      Products purchased on www.TOMS.ca must be returned directly to us. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

    10. What if I lose my TOMS® Gift Card?

      Please treat your TOMS® Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, TOMS® Gift Cards do not expire.

      Please see our Terms of Use for more information on TOMS® Gift Cards.

    11. Do TOMS® Gift Cards have any restrictions?

      Yes, our Gift Cards have some restrictions, including:

      • You may not use coupons and other discounts or promotions to purchase Gift Cards;
      • Gift Cards cannot be used to purchase other Gift Cards;
      • Gift Cards cannot be returned; and
      • Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

      Please see our Terms of Use for more information on TOMS® Gift Cards.

    12. What if I lose my TOMS® store credit?

      TOMS® store credit is stored in your account, so you won't lose it! If you have a TOMS® store credit, it will automatically apply towards your next purchase. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit.

      Please see our Terms of Use for more information on TOMS® store credit.

    13. Can I transfer my TOMS® store credit to someone else?

      Sorry, store credit is non-transferable and is for your use only.

      Please see our Terms of Use for more information on TOMS® store credit.

  • SHIPPING METHODS AND TIMES

    1. Where's my stuff?

      Tracking information can be found on your shipping confirmation email.

    2. Where does TOMS.ca ship to?

      All orders ship with Ground Shipping. Ground Shipping delivers to every residential and business mailing address in Canada as well as postal boxes.

    3. How much does shipping and handling cost?

      Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.ca for current shipping rates and/or any promotions we may be offering.

      TOMS® reserves the right to change its shipping policies at any time.

    4. Does TOMS® ship internationally?

      TOMS.ca only ships within Canada.

      However, if you would like to ship internationally, please visit our international websites:

      Select TOMS® products are also available at official retailers across the world; to find one closest to you, visit our Store Locator.

  • PRODUCT SIZING AND QUESTIONS

    1. What size shoes should I order?

      TOMS® Shoes run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you're typically in-between shoe sizes, we recommend going with the smaller one since TOMS® will stretch slightly as they're broken in.

    2. Will my TOMS® stretch?

      Your TOMS® Shoes will most likely stretch slightly with use. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. If you are unsure whether or not they will fit, please try your TOMS® on a carpeted surface to see how they stretch as we do not accept returns on shoes that show any wear or use.

    3. How do I care for my TOMS® eyewear?

      Your eyewear comes with a TOMS® Flag lens cloth for cleaning; using it will preserve the quality of the lenses. Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps.

      Please store your TOMS® eyewear in its protective case to help minimize accidental mishandling.

    4. What type of material does TOMS® use for its insoles?

      All styles, with the exception of our core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. Our core alpargatas include leather insoles made of pig suede. When TOMS sell shoes within the Middle East market, TOMS ensures that insoles are utilizing non-pig suede material.

    5. How do I determine the length for replacement shoelaces?

      The best way to determine your TOMS shoelaces size is to measure the length of the shoelaces you are replacing. If you are unable to measure the old shoelaces you want to replace, please refer to the shoelace size chart below. Your correct TOMS shoelaces length is determined by how many pairs of eyelets (or holes) your shoes have.

      SHOELACES SIZE CHART
      Pair of Holes Length (in) Length (cm)
      4 27" 69cm
      5 36" 91cm
      6-7 45" 114cm
      8 54" 137cm
      9-10 60" 152cm
      10+ 72" 183cm

    6. How do sizes compare between US, UK and EU?

      Men's Sizing Chart
      in US/CA cm UK EU
      9.4624538
      9.66.524.55.538.5
      9.8725639
      107.525.56.540
      10.2826740.5
      10.48.526.57.541
      10.6927842
      10.89.527.58.542.5
      111028943
      11.210.528.59.543.5
      11.411291044
      11.611.529.510.544.5
      11.812301145
      121330.51246
      12.41431.51347.5
      12.615321448.5
      12.81632.51550
      1317331651

      Use this chart to convert your foot measurement to your shoe size.

      Women's Sizing Chart
      in US/CA cm UK EU
      8.7522335.5
      8.95.522.53.536
      9.1623436.5
      9.36.523.54.537
      9.4724537.5
      9.67.524.55.538
      9.8825638.5
      108.525.56.539
      10.2926740
      10.49.526.57.541
      10.61027842
      111128942.5
      11.412291043.5

      Use this chart to convert your foot measurement to your shoe size.

      Tiny TOMS® Sizing Chart

      Children's feet grow quickly; measure your child's feet with a printable TOMS Size Chart.

      in US/CA cm UK EU Age*
      3.1180.5160-6m
      3.5291.517.56-12m
      3.9310218.512-19m
      4.3411319.518-24m
      4.751242118-24m
      5.161352218-24m
      5.5714623.518-24m
      5.9815724.524m
      6.391682624m
      6.710179273y
      6.91117.51028.54y

      Use this chart to convert your foot measurement to your shoe size.
      *Age is approximate

      Youth Sizing Chart

      Children's feet grow quickly; measure your child's feet with a printable TOMS Size Chart.

      in US/CA cm UK EU Age*
      7.1121811305y
      7.312.518.511.530.55y
      7.5131912315y
      7.713.519.512.531.55y
      7.91201332.56y
      8.11.520.513.5336y
      8.32211346y
      8.52.521.51.534.56y
      8.73222357y
      8.93.522.52.535.57y
      9.14233367y
      9.34.523.53.536.58y
      9.45244378y
      9.65.524.54.537.58y
      9.86255389y

      Use this chart to convert your foot measurement to your shoe size.
      *Age is approximate

    7. What is the sizing for apparel?

      CHEST AND LENGTH MEASUREMENTS

      Take one of your favorite t-shirts, lay it flat and then measure the width and length. For width, make sure you measure across the chest. Refer to the apparel sizing chart below for more information on sizes.

      WOMEN'S SCOOP NECK
        XS S M
      Chest 15.25 16.25 17.25
      Length 24.5 25.5 26.5
      WOMEN'S BASIC FIT
        XS S M
      Chest 16.25 17.25 18.25
      Length 24.6 25.6 26.6
      WOMEN'S V-NECK
        XS S M
      Chest 14.25 15.25 16.25
      Length 24.25 25.5 26.5
      WOMEN'S CREW NECK SWEATSHIRT
        XS S M
      Chest 17.5 18.5 19.5
      Length 26 26.5 27
      WOMEN'S HOODIE ZIP UP
        XS S M
      Chest 16 17 18
      Length 25.75 25.75 25.75
      WOMEN'S BALLET PULLOVER
        XS S M
      Chest 19 20.5 22
      Center Front 16 17 18
      Body Length      
      Sleeve Length 24.25 25.5 26.5
      MEN'S CREW NECK
        S M L
      Chest 19 20 21
      Length 26.5 27.5 28.5
      MEN'S CREW NECK SWEATSHIRT
        XS S M
      Chest 18.5 19.5 20.5
      Length 28.5 29 29.5
      MEN'S HOODIE ZIP UP
        XS S M
      Chest 18.75 19.75 20.75
      Length 28.5 28.5 28.5
      UNISEX TANKTOP
        XS S M
      Chest 15 16 17
      Length 27 28 29
    8. How do men's shoe sizes compare to women's?

      When converting to men's shoe sizes from women's, we suggest you go down 1.5 sizes. For example, a women's shoe size 8.5 is roughly equivalent to a men's shoe size 7. Keep in mind that men's shoes run slightly wider than women's shoes.

    9. How do youth shoe sizes compare to women's?

      When converting from women's shoe sizes to youth, we suggest you go down two sizes. For example, women's shoe size 5 is similar in fit to a youth 3. Also you can reference the youth sizing chart above for centimeter conversions.

    10. Where are TOMS® Shoes manufactured?

      TOMS® Shoes are manufactured in various countries, including China, Ethiopia, India and Kenya. Since 2015, TOMS has produced over 1/3 of Giving Shoes through local manufacturing.

    11. Where is TOMS® eyewear manufactured?

      TOMS® eyewear is manufactured in China and Italy.

    12. How does TOMS® work with its manufacturers to adhere to human rights standards?

      Corporate responsibility is very important to us at TOMS®. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.

  • OFFICIAL TOMS® RETAILERS

    1. Where can I find a retailer that carries TOMS®?

      Visit our Store Locator to find one of our amazing retailers.

    2. Can I return products I purchased from a retailer on TOMS.ca?

      We only accept returns for products purchased on TOMS.ca. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  • GENERAL TOMS® QUESTIONS

    1. How was TOMS® started?

      TOMS® was founded in 2006 by Blake Mycoskie, who was inspired by a trip to Argentina where he saw extreme poverty and health conditions, as well as children walking without shoes. TOMS® was founded on a simple premise: With every pair purchased, TOMS® gives a pair of new shoes to a child in need. One for One. To learn more, visit our Company Overview.

    2. Is TOMS® a non-profit organization?

      TOMS® is a for-profit company with giving at its core. With our One for One mission, TOMS® transforms our customers into benefactors, which allows us to grow truly sustainable giving efforts rather than depending on fundraising for support. This model has enabled us to give more shoes at a rapid rate and created thousands of customer-philanthropists along the way.

    3. Who is TOM?

      There is no "Tom." Our name comes from the abbreviation of "Shoes for Tomorrow". The original idea was for every pair purchased today a new pair of shoes will be given tomorrow. This is how the One for One Movement was born.

    4. How does TOMS® give the matched pairs?

      With every pair you purchase, TOMS® will give a pair of new shoes to a child in need. One for One. Using the purchasing power of individuals to benefit the greater good is what we're all about.

      To learn more on how and where we give, visit our One for One section.

    5. Is TOMS® partnering with Skechers to make BOBS?

      No, TOMS® is not partnering with Skechers on BOBS or any other product. TOMS® prides itself in responsibly fulfilling the promise of One for One on the giving side, delivering quality product, and having a passionate and supportive community. We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly... and creatively.

    6. I found TOMS® products for sale on an auction website. Are they authentic?

      TOMS® does not sell directly on any auction website. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.

    7. My TOMS® shoes/eyewear/bags are defective. What should I do?

      If the TOMS® shoes, eyewear or bags you purchased from a TOMS website or TOMS retail store are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or email.

  • Get Involved

    1. I want a job at TOMS®. How do I apply?

      We are growing and we've got some big shoes to fill! We're currently looking to fill a variety of positions in our Los Angeles headquarters. Click here to see open positions.

    2. How do I apply to be an intern?

      We have three internship terms during the year. Please visit our Internships page for details.

    3. How can I support the TOMS® movement?

      There are many ways to share TOMS with your school, community, or organization. From simply posting a photo online of how you wear TOMS using #TOMStribe, sharing our story, or coordinating a TOMS-themed activity. Available activities include Style Your Sole, Start Something That Matters, and our awareness days. Please contact our Customer Service Team here to find out more about opportunities to get involved. You can also follow @TOMS on Instagram, Twitter, Facebook, or Snapchat to see what we’re up to.

    4. I'm a teacher and want to teach about TOMS® and the One for One® business model. Who can I contact for this?

      Thank you for your interest in sharing the TOMS® story with your students. Please visit our TOMS® Giving page and YouTube for information, videos, and stories to share with your class.

    5. Does TOMS® have discounts for group or bulk orders?

      Yes, for orders of 20+ items, please contact our Customer Service Team here. For orders of 50+ items, please email CorporateSales@TOMS.com.

  • Contact Us

    At TOMS, we like to talk to our customers, and we want to make it as easy as possible for you to reach us with all your order-related inquiries.

    Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods below to reach us now.

    If you happen to reach us when we are offline, simply submit your inquiry and we'll get back to you as soon as possible.

  • GIVING IN THE U.S.

    1. Why are you giving in the U.S. now?

      TOMS® has been giving in the U.S. on a small scale since 2008. We've spent the last few years testing and adapting our U.S. giving so we could responsibly launch a sustainable, large-scale giving effort. With so much need in our own backyard, we knew we could to help in a big way. While TOMS® has been giving shoes in the U.S. on a small scale since 2008, we've spent the last few years testing and adapting our U.S. Giving so we could support large-scale giving efforts. We look forward to continuing to build long-term partnerships in areas of need.

    2. How many shoes are you giving in the United States?

      As of 2017, TOMS® has given over 1.25 million pairs of new shoes to children in the United States. TOMS® Shoes reach children in over 35 states through our Giving Partners.

Help Help

I just helped a person in need by purchasing from TOMS. Join the movement.