Where's my stuff?
Enter your tracking number below to track your package.
How do I return an item?
We accept returns on certain items within 45 days from your date of purchase. All items must be unworn and in saleable condition. We do not accept returns of Gift Cards or anything marked "Final Sale." Please note that we do not refund any original shipping costs you may have incurred.
Please see "I want to return an item? How can I do this?" for further details.
Do you offer exchanges?
At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.
How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.ca for current shipping rates and/or any promotions we may be offering.
TOMS® reserves the right to change its shipping policies at any time.
Can I return products I purchased from a retailer on TOMS.ca?
We only accept returns for products purchased on TOMS.ca. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.
Can I check the remaining balance on my TOMS™ Gift Card?
Yes! Click below to check your remaining Gift Card balance.Check Balance
Gift cards are only redeemable at Toms.ca. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.